LOCAL GOVERNMENT PUBLIC SERVICE QUALITY INNOVATION COMPETITION IN 2022
DOI:
https://doi.org/10.55606/iceb.v1i1.131Keywords:
Inovasi, Pelayanan Publik, Pemerintah Daerah.Abstract
Pelayanan publik merupakan ukuran kinerja pemerintah yang paling terlihat. Masyarakat dapat langsung menilai kinerja pemerintah berdasarkan pelayanan yang mereka terima. Sebab kualitas pelayanan publik di seluruh kementerian/lembaga merupakan hal mendasar yang harus ditingkatkan. Peningkatan pelayanan publik, kebijakan Kemenpan RB yang sejak tahun 2014 merupakan tahun inovasi pelayanan publik. Semua instansi pemerintah, baik di pusat maupun daerah diharapkan membuat ide kreatif atau jawaban cara kerja/metode pelayanan publik. Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi mengumpulkan dan menilai inovasi yang telah dilakukan di sejumlah instansi di seluruh Indonesia. Semoga kualitas dan inovasi pelayanan publik BPS dapat selalu ditingkatkan.
References
A.Books and Journals
Daviddow, William H. & Bro Uttal. (1989). Total Customer Service. New York: Harper & Row Publishers.
Fitzsimmons, James A and Mona J. Fitzsimmons. (2001). Service Management: Operations, Strategy, and Information Technology. Third Edition. Singapore: McGraw-Hill Book Co.
Gasperz, Vincent. (1997). Quality Management in the Service Industry.
Jakarta: PT. Library Gramedia.
Kotler, Philip. (2004). Marketing Management. Jakarta: PT Index.
Morgan and Murgatroyd. (1994). Total Quality Management in the Public Sector: An international perspective. Philadelphia: Open University Press.
Osborne, David and Gaebler, Ted. (1995). Entrepreneurial Bureaucracy.
Jakarta: PPM.
Ratminto, Atik Septi Winarsih, (2006). Service Management: Conceptual Capital Development, Implementation of Citizen's Charter and Minimum Service Standards. Yogyakarta: Student Library.
Shafrudin, Hadi. (2014). "Analysis of the Community Satisfaction Index (IKM) at General Hospital Ahmad Yani Metro City". Thesis. Bandar Lampung; UNILA FISIP
Sinambela, Lijan P. Rochadi, Sigit. Ghazali, Rusman. Muksin, Ahmad. Setiabudi, Didit. Bima, Djohan, and Syaifudin. (2006). Public Service Reform: Theory, Policy, and Implementation. Jakarta: Earth Literacy.
Soekanto, Soerjono. (1982). Legal Awareness And Legal Compliance, Jakarta: CV Rajawali.
Tjiptono, Fandy.(1997), Principles of Total Quality (TQS). Yogyakarta: ANDI Publisher.
Trilestari, Endang Wirjatmi. (2004). "Public Service Performance Model with Systems Thinkinks and System Dynamics Approach". Dissertation. Depok: FISIP UI
B.Other Sources
Law Number 25 of 2009 concerning Public Services
Government Regulation Number 96 of 2012 concerning the Implementation of Law Number 25 of 2009 concerning Public Services
Regulation of the Minister of Administrative Reform and Bureaucratic Reform Number 38 of 2012 concerning Guidelines for Performance Assessment of Public Service Units
Lampung Provincial Government Compliance in the Implementation of Law No. 25 of 2009 concerning Public Services, RI OMBUDSMAN Lampung Province Representative Office, 2013
Regional Government Compliance Bandar Lampung City in the Implementation of Law No. 25 of 2009 concerning Public Services, RI OMBUDSMAN Lampung Province Representative Office, 2013
Lampung Tribune, Thursday, December 8, 2016, p. 9-10.
(https://www.bps.go.id/KegiatanLain/view/id/93)accessed 7 December 2016,
:40 pm
(http://www.menpan.go.id/berita-terkini/4888-inilah-top-35-inovasi- public-service-2016), accessed on 20 September 2022, at 21:40 WIB
