The Influence Of Brand Image and Product Quality On Repurchase Intention Mediated by Customer Satisfaction  In Maxx Coffee Customers

Riki Thomas Tarigan; Beby Karina Fawzeea Sembiring; Syafrizal Helmi Situmorang

doi:10.55606/icesst.v3i2.437

Authors

Riki Thomas Tarigan Universitas Sumatera Utara
Beby Karina Fawzeea Sembiring Universitas Sumatera Utara
Syafrizal Helmi Situmorang Universitas Sumatera Utara

DOI:

https://doi.org/10.55606/icesst.v3i2.437

Keywords:

Brand Image, Product Quality, Repurchase Intention, Customer Satisfaction

Abstract

This research aims to analyze the influence of Brand Image and Product Quality on Repurchase Intention which is mediated by Customer Satisfaction in Maxx Coffee Customers. This research involved 120 respondents selected using convenience sampling techniques. Data collection was carried out through a cross-sectional questionnaire or one shot study. The research instrument was tested for validity and reliability. Data analysis was carried out using verification analysis including multiple regression analysis and Sobel test. The research results show that Brand Image has a positive and significant effect on Customer Satisfaction, Product Quality has a positive and significant effect on Customer Satisfaction, Brand Image has no positive and significant effect on Repurchase Intention, Product Quality has a positive and significant effect on Repurchase Intention, Customer Satisfaction has a positive effect and significant on Repurchase Intention, and Customer Satisfaction does not mediate the influence of Brand Image and Product Quality on Repurchase Intention.

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